Powered by a novel AI intent engine, ProAssist is the lacking piece to fashionable lending operations.
MOUNTAIN VIEW, Calif., Sept. 8, 2022 /PRNewswire/ — Prodigal, the chief in Shopper Finance Intelligence, right this moment introduced a brand new frontier for mortgage servicing and collections: ProAssist, the AI-powered real-time agent assistant designed to humanize and personalize each monetary dialog.
The primary and solely real-time agent help utility for monetary companies, ProAssist immediately responds to longstanding wants in mortgage servicing and collections: growing prices of enterprise, increasing laws, buyer expertise necessities, and difficulties in hiring and retaining brokers.
In fact, give attention to client expertise is not a brand new requirement. Lenders know the way crucial this may be throughout mortgage origination, however might fall flat on offering the identical expertise throughout servicing and collections.
With ProAssist, Prodigal furthers its dedication to be the connective tissue linking gamers throughout the lending worth chain, whereas positively impacting each borrower.
Advantages of ProAssist:
- Objective customization
Each dialog is geared for key enterprise outcomes outlined by leaders — and desired outcomes may be up to date any time.
- Scale back nesting time
New brokers ramp extra rapidly than ever earlier than with hands-on coaching and protecting guardrails.
- Steady enchancment
Flip each agent right into a high performer as ProAssist learns from probably the most profitable conversations.
Brokers reply naturally to tonality, feelings, and sentiment, coupling effectiveness with empathy.
This new utility of its AI intent engine permits Prodigal to carry one in every of its core philosophies to each buyer.
“Shopper psychology is the driving think about mortgage servicing and collections. Put merely, conversations are solely profitable once they’re customized,” mentioned Shantanu Gangal, CEO and Founding father of Prodigal.
By listening for a whole lot of potential name conditions and evaluating sentiment, ProAssist generates real-time, in-conversation suggestions to information brokers towards effectiveness, buyer satisfaction, and compliance.
Prodigal purchasers are already seeing advantages in effectiveness — and in compliance, with the digital elimination of failed verifications and missed mini-Miranda disclosures.
“Utilizing ProAssist, we have seen a soar in funds, and as much as a 25% enhance in different crucial agent effectiveness areas,” mentioned Paul Allen, Chief Operations Officer at FFAM360.
“Our prospects are the guts of our operations. ProAssist lets us preserve that dedication by serving to our brokers be extra empathetic and within the second,” mentioned Allen.
Nayrhit Bhattacharya, Product Lead, Purposes at Prodigal, agrees.
“ProAssist is a paradigm shift in client finance intelligence. Whereas performing as a tap-on-the-shoulder sensible information for each agent on the ground, ProAssist is studying from profitable conversations, contemplating feelings, and figuring out personas to suggest extremely efficient, customized discuss tracks,” Bhattacharya mentioned.
“We’re proud to mix ProAssist with our ProNotes and ProVoice apps to assist our purchasers unlock extra highly effective insights — and steer conversations towards their strategic enterprise targets.”
To be taught extra about ProAssist, click on right here.
Prodigal is a cloud-based Shopper Finance Intelligence answer that analyzes agent and buyer conversations to boost income, expertise, and compliance. Assortment businesses, healthcare suppliers, and lenders depend upon Prodigal to unlock insights that drive win-win monetary outcomes. With a long time of trade and knowledge science experience, Prodigal is able to work with purchasers to optimize operations and high quality assurance. Almost one in 5 U.S. debtors have already engaged with Prodigal throughout greater than 200 million interactions.
Headquartered in Mountain View, California, Prodigal’s world workforce is on a mission to construct the intelligence layer that powers Shopper Finance. With the backing of area specialists, expertise leaders, and high traders, together with Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to turn out to be the subsequent iconic vertical SaaS firm. To be taught extra, go to www.ProdigalTech.com or observe @ProdigalTech.
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